Accessibility
Accessible Customer Service Plan
Commitment
The Navigatr Group of Companies and its operating entities that include TripArc Inc., Travel Edge (Canada) Inc., Travel Edge Company (Canada) Inc., and Ensemble Travel Ltd. (collectively, the “Company”) are committed satisfying the requirements under the Accessibility for Ontarians with Disabilities Act, 2005. We strive to fulfill our commitment in serving all customers, including those with disabilities and providing goods and services that adhere to the principles of dignity, independence, integration, and equal opportunity.
The Multi-Year Plan outlines the policies, achievements, and actions that Navigatr Group has put in place to improve opportunities for people with disabilities. Our commitment is to review this plan at least every 5 years.
General Principles
The Company will make every reasonable effort to ensure that its policies, practices, and procedures are consistent with the principles of dignity, independence, integration, and equal opportunity.
A. The Provision of Goods and Services to Persons with Disabilities
We are committed to:
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ensuring that all customers receive the same value and quality;
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allowing customers with disabilities to do things in their own ways, at their own pace when accessing goods and services if this does not present a safety risk;
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using alternative methods, when possible, to ensure that customers with disabilities have access to the same services, in the same place and in a similar manner;
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considering individual needs when providing goods and services; and
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communicating in a manner that considers the customer's disability.
B. Assistive Devices
We embrace individuals who use assistive devices and make an effort to be well-informed about a wide range of assistive technologies to facilitate access to our products and services.
C. Guide Dogs, Service Animals and Service Dogs
We welcome customers with a disability accompanied by a guide dog, service animal, or service dog to access our premises that are open to the public, unless otherwise excluded by law.
D. Support Persons
If a customer with a disability is accompanied by a support person, the Company will ensure that both persons are allowed to enter the premises together and that the customer is not prevented from having access to the support person.
E. Notice of Disruptions in Service
In the event of any temporary disruptions to facilities or services that customers with disabilities rely on to access or use the Company's goods or services, reasonable efforts will be made to provide advance notice. In some circumstances such as in the situation of unplanned temporary
disruptions, advance notice may not be possible. Notifications will include the following information, if available: affected goods or services, disruption reason, expected duration and available alternatives. The Company will provide notice by:
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posting notices in conspicuous places including at the point of disruption, at the main entrance and the nearest accessible entrance to the service disruption and/or on the he Company website.
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contacting customers with appointments.
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verbally notifying customers when they are making a reservation or appointment.
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any other method that may be reasonable under the circumstances.
F. Feedback Process
The Company shall provide customers with the opportunity to provide feedback on the service provided to customers with disabilities. Information about the feedback process will be readily available to all customers. Feedback forms along with alternate methods of providing feedback will be available upon request. Customers who wish to provide feedback by completing an onsite customer feedback form or verbally can do so by contacting the Human Resources Department.
Submitting Feedback:
G. Training
Training will be provided to all employees, volunteers, agents and/or contractors who deal with the public or other third parties that act on behalf of the Company. Training will be provided as soon as practicable. Revised training will be provided in the event of changes to legislation, procedures and/or practices.
H. Notice of Availability and Format of Documents
The Company shall notify customers that the documents related to the Accessibility Standard for Customer Service are available upon request and in a format that considers the customer's disability. Notification will be given by posting the information in a conspicuous place owned and operated by the Company, the Company's website, and/or any other reasonable method.
This policy and its related procedures will be reviewed as required in the event of legislative changes.